Refund and Returns Policy
Introductions
Thank you for shopping with Fumo Cigars! We strive to provide the finest aged tobaccos sourced from across the world, blended to make an exceptional smoke. Our cigars are made the old traditional way without compromising on quality and weight. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- Eligibility:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase is required.
- Time Frame:
- You have [insert number] days from the date of purchase to initiate a return.
- Process:
- To initiate a return, please contact us at sales@fumocigars.com with your order details.
- Once your return is approved, we will provide instructions on how to send the item back to us.
Refunds
- Inspection:
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- Approval:
- If your return is approved, we will process your refund to your original method of payment within [insert number] days.
- Non-Refundable Items:
- Shipping costs are non-refundable.
- Any items not in their original condition, damaged, or missing parts for reasons not due to our error are non-refundable.
Exchanges
- Eligibility:
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same product, please contact us at sales@fumocigars.com.
Shipping
- Return Shipping:
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Lost or Damaged Returns:
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
FUMO Cigars
Email: sales@fumocigars.com
Website: fumocigars.com
Thank you for shopping with FUMO Cigars!